EXCHANGE/REFUND POLICY
WE HOPE YOU WILL BE HAPPY WITH YOUR PURCHASES FROM FOND OF YOU, BUT ALSO DO UNDERSTAND THAT SOMETIMES YOU MAY WANT TO RETURN AN ITEM.
WE ARE HAPPY TO ASSIST YOU WITH THIS AS WE OFFER REFUNDS AND EXCHANGES.
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EXCHANGE/RETURN INSTRUCTIONS
1) PLEASE ENSURE ALL ITEMS ARE SENT BACK TO US WITH ALL ORIGINAL TAGS AND PACKAGING. ALL PRODUCTS MUST BE RETURNED “AS NEW”, IN AN UNWORN CONDITION AND FREE OF ANY ODOUR,MAKEUP, STAINS, FAKE TAN ETC. IF THE ITEM YOU RETURN COMES BACK TO US IN A DAMAGED STATE YOU WILL BE DENIED A REFUND/EXCHANGE AND THE ITEM WILL BE SENT STRAIGHT BACK TO YOU, PLEASE ALSO BARE IN MIND YOU HAVE 14 DAYS FROM RECEIPT TO RETURN ITEM(S) TO US. IF YOU SEND US BACK ITEMS OUT OF THIS TIME RANGE YOU WILL ALSO AGAIN BE DENIED REFUND/EXCHANGE.
2) SALE ITEMS, SWIMWEAR AND UNDERWEAR CANNOT BE RETURNED.
3) WE DO NOT COVER THE COSTS OF POSTAGE/RETURNS. PLEASE ENSURE YOU USE A TRACKED SERVICE, ROYAL MAIL TRACKED SERVICE IS THE BEST AND EASIEST WAY TO GET YOUR PARCEL BACK TO US.
4) PLEASE PUT YOUR RETURN/EXCHANGE SLIP IN THE PARCEL YOU ARE RETURNING. NAME, ORDER NUMBER AND ITEM NEEDS TO BE STATED ALONG WITH YOUR CHOICE OF EXCHANGE/REFUND.
5) IF YOU HAVE OPTED FOR AN EXCHANGE PLEASE STATE WHAT YOU WOULD LIKE TO SWAP FOR BY WRITING THE PRODUCT, COLOUR AND SIZE ON THE FORM PROVIDED.
6) IF YOUR EXCHANGE ITEM COSTS MORE THAN WHAT YOU ORIGINALLY PURCHASED YOU WILL BE CONTACTED BY THE TEAM TO PAY THE EXTRA AMOUNT. IF IT IS LESS YOU WILL RECEIVE A CREDIT NOTE FOR THE REMAINING AMOUNT. EXCHANGES ARE FREE AND YOU WILL NOT HAVE TO COVER THE POSTAGE COSTS FOR YOUR EXCHANGE TO BE SENT TO YOU.
7) WE ARE NOT RESPONSIBLE FOR RETURNS LOST IN THE POST. IT IS IMPORTANT YOU KEEP YOUR PROOF OF POSTAGE.
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REFUND INFORMATION
REFUND: WE OFFER REFUNDS IF YOU ARE NOT HAPPY WITH YOUR ITEM. PLEASE STATE ON THE FORM PROVIDED YOU WOULD LIKE A REFUND, THIS WILL BE PROCESSED AND SENT BACK TO YOUR BANK WITHIN 4-12 DAYS. REFUNDS MAY BE QUICKER IF YOU PAID WITH PAYPAL.
CREDIT NOTE: WE ALSO HAVE A CREDIT NOTE OPTION. CREDIT NOTES ARE VALID FOR 12 MONTHS. PLEASE TICK THE “CREDIT NOTE” OPTION ON THIS FORM, YOU WILL THEN RECEIVE AN EMAIL WITH A CODE TO USE VIA THE WEBSITE. THIS WILL BE PROCESSED AS SOON AS WE RECEIVE YOUR RETURN AT THE HQ.
PLEASE CONTACT THE TEAM IF YOU NEED FURTHER HELP -
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RETURNS ADDRESS:
23 RIVERSIDE COURT
HAZLEMERE MARINA
EN9 1FJ
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WE DO NOT ACCEPT RETURNS/EXCHANGES ON SALE ITEMS.